Privacy Policy

Last updated: 3 October 2026

This policy explains how NAB Homes ("we", "us") collects and uses your personal information when you enquire about our building services, including through our website, our Facebook and Instagram adverts, our booking calendar, phone, text message (SMS) and WhatsApp.

Who we are

NAB Homes is a building company based in Hounslow, covering Greater London and the surrounding areas. We are responsible for the personal information described in this policy. You can contact us about anything in it at [email protected] or on 0345 305 2710.

What we collect

  • Your name, phone number and email address
  • Your postcode or address, and whether you own the property
  • Details about your project, such as the type of work, rough budget, timescales and any drawings or planning information you share
  • Appointment details if you book a visit or call
  • The messages you exchange with us by phone, text, WhatsApp or email
  • Basic technical information from our website (for example your device and how you found us), which may be collected through cookies or similar tools

How we use it

  • To reply to your enquiry and talk to you about your project
  • To arrange a home visit or call, and to send you a quote
  • To send you reminders and follow-up messages about your enquiry by phone, text, WhatsApp or email
  • To keep records of our conversations and work
  • To understand how our adverts and website are performing and improve them

When you first enquire, you may receive replies from our automated messaging assistant, which uses AI to answer common questions and book appointments on our behalf. A member of our team can always take over, so just ask if you'd rather speak to a person.

Our lawful basis

We use your information because you've asked us to contact you about a project (taking steps at your request before entering into a contract), because it's in our legitimate interests to respond to and manage enquiries, and, where required, with your consent. You can withdraw your consent at any time.

Who we share it with

We don't sell your information. We share it only with trusted providers who help us run our business, and only as needed:

  • Our customer management and messaging platform (LeadConnector / HighLevel) and its telecoms providers, which store enquiries and send texts and messages
  • Meta (Facebook, Instagram and WhatsApp), when you enquire through our adverts or message us on WhatsApp
  • AI service providers that power our automated messaging assistant
  • Our marketing agency, which manages our adverts and enquiry systems on our behalf
  • Professional advisers, or authorities where the law requires it

Some of these providers are based outside the UK, including in the United States. Where your information is transferred abroad, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

How long we keep it

If you become a customer, we keep your records for as long as needed for the project and for our legal and accounting obligations (normally up to 6 years after the work finishes). If your enquiry doesn't go ahead, we normally delete your details within 24 months of our last contact.

Stopping messages

You can stop text messages at any time by replying STOP, stop WhatsApp messages by telling us or blocking the number, and ask us not to contact you by emailing [email protected].

Your rights

Under UK data protection law you have the right to access the information we hold about you, have it corrected or deleted, restrict or object to how we use it, ask us to transfer it, and withdraw consent. To use any of these rights, email [email protected]. We'll respond within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to sort it out with you first.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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